Customer Service Specialist
Cairo, Egypt
Customer Service Specialist
Cairo, Egyptposted 18 hours ago5Applicants for1 open position
- 5Viewed
- 0In Consideration
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Job Details
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Job Description
- Respond promptly and professionally to customer inquiries via phone, email, or chat in an office environment.
- Resolve customer issues efficiently, ensuring a positive experience and high satisfaction rates.
- Document all customer interactions and transactions accurately in the system.
- Identify and escalate complex issues to the appropriate departments or supervisors as needed.
- Maintain up-to-date knowledge of company products, services, and policies.
- Collaborate with team members to achieve individual and team performance goals.
- Provide feedback and suggestions to improve customer service processes and procedures.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Adhere to company guidelines, compliance standards, and confidentiality requirements.
- Participate in ongoing training and development sessions to enhance service delivery skills.
Job Requirements
- Minimum of 1 year and maximum of 2 year of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work full-time in an office-based environment.
- Demonstrated ability to handle challenging customer situations with professionalism.
- Proficiency in using customer service software and CRM systems.
- Strong organizational and multitasking skills.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts as required.
- Commitment to delivering high-quality customer experiences.
