Customer Service Representative
New Cairo, Cairo
Customer Service Representative
New Cairo, Cairoposted 21 days ago87Applicants for1 open position
- 34Viewed
- 27In Consideration
- 0Not Selected
Job Details
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Job Description
- Respond to customer inquiries and provide accurate information about products, services, and promotions.
- Handle customer complaints and resolve issues efficiently to ensure satisfaction.
- Manage inbound and outbound customer communications via phone and email.
- Monitor and respond to inquiries and comments on the company's social media pages promptly and professionally.
- Report customer issues, including product-related concerns, delivery delays, or service feedback to the mentioned parties.
- Ensure timely follow-up with customers to provide updates or confirm resolution of their issues.
- Maintain accurate records of customer interactions, inquiries, complaints, and solutions in the Customers’ data sheet.
- Collect and report customer feedback to help improve products and services.
- Be fully aware of Tyre pro products, services and location.
- Coordinate with internal departments such as retail, sales, logistics, and marketing to resolve customer issues and ensure smooth operations.
- Support marketing efforts by promoting special offers or campaigns during customer interactions.
- Maintain professionalism and courtesy in all customer interactions.
Job Requirements
- Bachelor degree
- customer service experience, preferably in the retail or automotive industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer service tools, CRM software, and social media platforms.
- Ability to multitask, prioritize, and manage time effectively.
- A customer-focused mindset with the ability to remain calm under pressure.
