Global Customer Service Representative, Turkish Speaking

As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators. 

Roles & Responsibilities 
- Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams. 
- Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool. 
- Promptly escalate critical/ high-risk cases to the appropriate authority. 
- Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations. 
- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience. 
- Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations. 
- Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards. 
- Support ad-hoc projects and initiatives per business needs.