Track & Trace Coordinator

track and trace coordinators are responsible for:

• Track and trace freight movements from origin to destination.
• Ensure there's effective communication.
• Clarify load requirements with carriers, confirming drivers have proper information (pick-up and delivery requirements)
• Manage and coordinate multiple shipments across various modes of transportation, and whether it be trucks, vessels, trains, or aircraft, coordinators can know precisely where the freight is and its ETA.
• Create solid and long-lasting relationships with carriers based on trust, accountability, and reliability.
• Maintain and update the information provided by carriers to internal and external clients.
• Keeping up to date with the best tracking methods.
• Maximizing productivity by giving helpful feedback on load board priorities and other efficiencies.
• Handle client issues according to the client's operating procedures or escalate them if needed.
• Provide backup support to any other department or team member if required