Job Details
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Job Description
- Supervising and coordinating administrative activities within the department or across multiple departments to ensure smooth operations.
- Leading and managing a team of administrative staff, assigning tasks, and overseeing their performance to ensure efficiency and productivity.
- Handling day-to-day office operations, including managing correspondence, scheduling meetings, maintaining records, and ensuring office supplies are stocked.
- Implementing and ensuring compliance with company policies, procedures, and regulations.
- Serving as a liaison between various departments, management, and external stakeholders, ensuring effective communication and coordination.
- Assisting in the planning, coordination, and execution of special projects or initiatives within the organization.
- Addressing and resolving administrative issues or concerns that arise within the department or organization.
- Preparing reports, presentations, and documentation as required by management or for internal/external use.
- Identifying training needs within the team and facilitating training sessions or workshops to enhance skills and knowledge.
Job Requirements
Education:
- Bachelor's degree in business administration or related field.
Experience and Skills:
- 7 years of experience in Customer Satisfaction or Customer Care - at least 3 years in the same position.
- Healthcare and hospitals background is a must.
- Advanced Communication & Conflict Management Skills.
- Strong Problem-solving Skills.
- Strong leadership skills, effective communication, attention to detail, and the ability to multitask in a fast-paced environment while ensuring administrative tasks are carried out efficiently.