IT Helpdesk Supervisor

IT technical support officers are mainly responsible for the smooth operations of computer systems and ensuring users get maximum benefits from them. 

• Troubleshooting all types of computer related issues on requests. 
• Troubleshooting a variety of computer and network issues & setting up computer security measures. 
• Configuring computer / Printers / Scanners network & offering technical support on site, via phone, email or remotely. 
• Setting up new equipment and upgrading existing systems & installs and configures the staff computers, printers, scanners etc. and makes sure that all the staff PCs are running well with the latest update software. 
• Provides support by sharing knowledge with IT support staff in resolving problems and queries with Troubleshoot and resolve basic network, server & printers’ issue 
• Run diagnostic programs to resolve the problem & Handling, configuring, and supporting the whole IP phones provided by AVAYA for all Geidea staff. 
• Coordinating with the vendor to provide the required AVAYA equipment & handling tasks that related to link Geidea branches to allow them using Avaya System in different location or third-party companies like extension
• Coordinating with the vendor to provide the required AVAYA equipment & handling tasks that related to link Geidea branches to allow them using Avaya System in different location or third-party companies like extension
• Manage AD user’s issues, adding PCs to domain & Working knowledge of networking-DHCP, Gateways, DNS, TCP/IP, and how it relates to desktop troubleshooting. 
• Knowledge on windows print servers, security, and how to troubleshoot & can manage and fix issue that related to attendance machine & office cameras.