IT Helpdesk
Upwyde -
New Cairo, Cairo
Job Details
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Job Description
- Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other IT equipment.
- Install, configure, and maintain operating systems and standard applications (e.g., Windows, MS Office, antivirus).
- Provide basic support for LAN/WAN connectivity, VPN, and internet issues.
- Manage user accounts, permissions, and access rights in Active Directory and email systems.
- Escalate unresolved issues to higher-level IT staff or external vendors as needed.
- Maintain inventory of IT assets, including tracking of repairs, replacements, and installations.
- Support end-user training and provide guidance on IT policies and best practices.
- Ensure compliance with company IT security protocols and data protection standards.
- Document issues, solutions, and procedures for the knowledge base.
Job Requirements
- Bachelor's degree in information technology, Computer Science, or related field.
- +1 year of experience as an IT Helpdesk with Strong background in Information Technology and Troubleshooting
- Strong communication skills and the ability to work in a fast-paced environment
- Ability to work independently and manage multiple tasks efficiently.
- Lives nearby New Cairo and ready to join.
