Sr. IT Helpdesk

Job Summary:

We are seeking a highly skilled and detail-oriented Helpdesk Support Technician to provide technical assistance and troubleshooting across various IT systems. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network-related issues while ensuring the smooth operation of Windows, macOS, and Linux environments. Additionally, the role involves supporting virtualization technologies, security systems, and network infrastructure.
 

Key Responsibilities:

-Provide comprehensive technical support for Windows (client & server), macOS, and Linux operating systems.

-Diagnose and resolve hardware, software, networking, and printer-related issues efficiently.

-Administer and manage user accounts, permissions, and access control within Active Directory and Office 365.

-Install, configure, and maintain operating systems, applications, and software updates.

-Configure, maintain, and troubleshoot CCTV camera systems and access control solutions.

-Manage firewalls, routers, and switches, ensuring network security and stability.

-Provide support for VPN, Wi-Fi, and remote access solutions.

-Log, track, and resolve issues through the IT ticketing system.

-Escalate unresolved technical issues to higher-level support teams when necessary.

- Maintain an IT asset inventory and ensure compliance with security policies.

Requirements:
 

-Minimum 2 years of experience in an IT support or helpdesk role.

-English Proficiency: B2+ (Excellent communication skills required)

-Strong expertise in Windows, macOS, and Linux administration.

-Hands-on experience with VMware, firewalls, routers, switches, and IT security protocols.

-Familiarity with CCTV systems and access control technologies.

-Excellent problem-solving and communication skills.

-Ability to work independently and manage multiple tasks efficiently.