Telesales Manager
Monstel -
Giza, Egypt
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Job Description
- Lead and manage a team of in-house call center sales agents.
- Take full ownership of all sales-related activities within the company.
- Oversee and coordinate the entire call center operation and ensure smooth daily performance.
- Monitor team productivity and ensure sales targets are met or exceeded.
- Train and coach agents on sales strategies, objection handling, and closing techniques.
- Manage shift schedules, task assignments, and team availability to maximize performance.
- Follow up on all customer orders and ensure accurate processing and reporting.
- Coordinate closely with other departments (marketing, logistics, and customer service) to align efforts and improve overall efficiency.
- Track campaign performance and ensure readiness of the team during peak times.
- Be fully responsible for reporting, organizing offers, and driving revenue growth through structured sales leadership.
Job Requirements
- Proven experience as a Call Center Supervisor, Team Leader, or Sales Manager, preferably in a fast-paced sales environment.
- Strong sales background with a solid track record of achieving and exceeding targets.
- Exceptional leadership and people management skills; able to motivate, discipline, and organize a team effectively.
- Hands-on experience in coordinating sales campaigns, tracking KPIs, and generating performance reports.
- High level of ownership and accountability – must be proactive and solutions-oriented.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Strong organizational skills and attention to detail.
- Proficiency in using CRM systems, Excel, and basic reporting tools.
