Telesales Manager
Job Details
Skills And Tools:
Job Description
• Lead and manage a team of in-house call center sales agents.
• Take full ownership of all sales-related activities within the company.
• Oversee and coordinate the entire call center operation and ensure smooth daily performance.
• Monitor team productivity and ensure sales targets are met or exceeded.
• Train and coach agents on sales strategies, objection handling, and closing techniques.
• Manage shift schedules, task assignments, and team availability to maximize performance.
• Follow up on all customer orders and ensure accurate processing and reporting.
• Coordinate closely with other departments (marketing, logistics, and customer service) to align efforts and improve overall efficiency.
• Track campaign performance and ensure readiness of the team during peak times.
• Be fully responsible for reporting, organizing offers, and driving revenue growth through structured sales leadership.
Job Requirements
Proven experience as a Call Center Supervisor, Team Leader, or Sales Manager, preferably in a fast-paced sales environment.
• Strong sales background with a solid track record of achieving and exceeding targets.
• Exceptional leadership and people management skills; able to motivate, discipline, and organize a team effectively.
• Hands-on experience in coordinating sales campaigns, tracking KPIs, and generating performance reports.
• High level of ownership and accountability – must be proactive and solutions-oriented.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM systems, Excel, and basic reporting tools.
