Call Center Section Head
Abbassia, Cairo
Call Center Section Head
Abbassia, Cairoposted 20 days ago111Applicants for1 open position
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
About Care Pharmacies:
We see community pharmacies as more than just a spot for filling prescriptions—they are cornerstones of trust and care.
Our goal is to build a pharmacy that centers on people: our patients and our staff. We’re on the lookout for a a Call Center Section Head who shares our dedication to exceptional customer service, integrity, and long-term success.
Duties and Responsibilities:
- Lead and manage the call center team to deliver excellent customer service
- Handle customer complaints and concerns with professionalism and efficiency
- Monitor and improve customer service processes and workflows
- Track customer service performance metrics and team productivity
- Conduct regular training sessions for call center staff
- Coordinate with pharmacy branches to resolve customer issues
- Prepare daily and weekly reports on call center operations
- Ensure compliance with company policies and customer service standards
- Handle escalated customer cases that require management intervention
- Work with external agencies to maintain call center quality standards
- Develop strategies to improve customer satisfaction and retention
- Maintain accurate records of customer interactions and resolutions
Job Requirements
- Bachelor’s Degree in Pharmacy
- 7+ years of experience in call center or customer service management
- Experience in healthcare or pharmaceutical industry is preferred
- Previous experience in a supervisory or team-leading role is a plus
- Proficiency in call center software and CRM systems
- Customer-focused approach with attention to detail
- Strong leadership and team management skills
- Strong problem-solving and analytical skills
- Strong communication and interpersonal skills.
Benefits:
- Competitive salary.
- Continuous training and development opportunities.
- Social insurance.
- Health and Life Insurance.
