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Franchise Hotel - Housekeeping T...

IHG Hotels & Resorts
Kuwait City, Kuwait
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Franchise Hotel - Housekeeping Team Leader

Kuwait City, KuwaitPosted 22 days ago
6People have clicked1 open position

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This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.About UsVignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.Our hotels are unique in their own right, with their own distinct outlook and story to tell.Your day to dayWe take our housekeeping standards seriously. So, we're searching for a Housekeeping Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.Every day is different, but you'll mostly be:Monitor daily arrivals according to occupancy report in co-ordination with the Housekeeping Supervisor. Assist guests with special needs and requirementsHandle and assist in department training and orientation of new joiners and conduct regular training to improve job performance, meet guidelines and standards of service and operation. .Stock supply wheel trolley with required apartment supplies for shift.Replace supplies in the residences such as stationary folder, guest supplies, compendium, hotel brochures and information regarding hotel services and facilities.Remove furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.Change bed linen with clean bed sheets and pillowcases as per the hotel policy.Care for all details, the style and the overall appearance of all areas.Apply, use and maintain equipment with very best care and is responsible for it.Dust and clean all lampshades, ceiling, walls, curtains and decorations.Wipe and polish all furniture, mirrors, and windows.Clean all bathroom fixtures and fittings and replace bathroom supplies.Handle a "Do Not Disturb" room status and any call backs.Anticipate guest needs and takes ownership of guest concerns and requests; act decisively to ensure guest satisfaction. Offer a special service touch when an opportunity is presented.Ensure all supplies and cleaning equipment are in good working condition and stored in proper locations.Ensure that guest requests for additional linen or bathroom supplies are delivered promptly (within 10 - 15 minutes). Waste disposal in line hotel sustainability practicesReport room defects to Housekeeping Supervisor immediately.Return lost and found items to Housekeeping Office and complete required forms.Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety. What We Need From YouIt's a physical role and you'll be on your feet most of the day, so fitness is importantOccasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objectsYou may need to bend and kneel to complete some activitiesLiteracy skills - reading, writing and basic maths skillsFlexible attitude to shifts - you may be required to work nights, weekends and/or holidaysWhat We OfferWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.So, join us and you'll become part of our hotel family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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