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Job Description
At Stella Stays, you will
Greet and assist guests throughout the booking process with personalized service.
Represent Stella Stays, leaving a memorable first impression on guests and partners alike.
Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
Responsively address and resolve guest issues in a positive and timely manner.
Support the guest experience and Reservations team with on ground assistance while maintaining a positive company culture.
Train and support new team members.
Prepare the training manuals and Sops for the team
Coordinate and facilitate community meetings to encourage engagement and collaboration.
Acquire comprehensive knowledge of all buildings and units within your purview.
Maintain unit cleanliness, organization, and supplies to ensure a consistent guest experience.
Foster relationships with building staff, vendors, and cross-functional teams.Collaborate with various departments to identify and implement solutions for operational efficiency and guest satisfaction.
Effectively manage inventory, supplies, and equipment to support operations.
Requirements
High school diploma or equivalent, with further education in hospitality or customer service preferred.
Proven customer service experience in a similar role, with a strong focus on delivering excellent customer service.
Excellent communication skills, both written and verbal, and the ability to communicate effectively with guests from diverse backgrounds.
Focusing mainly on English and Arabic.Strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively.
Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Basic computer skills, including proficiency with Microsoft Office and property management systems.
Passion for the hospitality industry and a desire to grow and develop professionally.
If you're ready to dive into a high-paced, high-growth environment, we'd love to hear from you.
Apply now and become a part of our mission to revolutionize the hospitality industry Globally.
Greet and assist guests throughout the booking process with personalized service.
Represent Stella Stays, leaving a memorable first impression on guests and partners alike.
Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
Responsively address and resolve guest issues in a positive and timely manner.
Support the guest experience and Reservations team with on ground assistance while maintaining a positive company culture.
Train and support new team members.
Prepare the training manuals and Sops for the team
Coordinate and facilitate community meetings to encourage engagement and collaboration.
Acquire comprehensive knowledge of all buildings and units within your purview.
Maintain unit cleanliness, organization, and supplies to ensure a consistent guest experience.
Foster relationships with building staff, vendors, and cross-functional teams.Collaborate with various departments to identify and implement solutions for operational efficiency and guest satisfaction.
Effectively manage inventory, supplies, and equipment to support operations.
Requirements
High school diploma or equivalent, with further education in hospitality or customer service preferred.
Proven customer service experience in a similar role, with a strong focus on delivering excellent customer service.
Excellent communication skills, both written and verbal, and the ability to communicate effectively with guests from diverse backgrounds.
Focusing mainly on English and Arabic.Strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively.
Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Basic computer skills, including proficiency with Microsoft Office and property management systems.
Passion for the hospitality industry and a desire to grow and develop professionally.
If you're ready to dive into a high-paced, high-growth environment, we'd love to hear from you.
Apply now and become a part of our mission to revolutionize the hospitality industry Globally.
Job Requirements
Candidates should have a high school diploma and proven customer service experience, preferably in hospitality.
Strong communication skills in English and Arabic, along with basic computer skills, are essential.
Strong communication skills in English and Arabic, along with basic computer skills, are essential.
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