Experiences Manager - Six Senses Amaala

The duties and responsibilities will include

Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
Focus on the rejuvenation of the Guest Experience department.


Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
Focus and review regularly through my physical presence in the department, our rigorous adherence to LQA standards.
Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
Responsible for inspecting Guest Experience department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.


Ensure that all activities within the Guest Experience department are carried out ethically, honestly and within the parameters of local law.
Revise and control department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
Minimize payroll costs by maximizing productivity and efficient scheduling of hosts.
Prepare and submit legally required and confidential documentation related to the operation.
Complete accurately all corporate reporting requirements for the role.
Attend or conduct the designated meetings and briefings as instructed by my Manager.
Perform any additional duties given to me by my manager.
Qualifications
To execute the position of Experiences Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results.
Possess a minimum of a Bachelor’s degree in Hospitality or Hotel Management or Business Administration and three years or more experience in a similar luxury hotel role plus multi-departmental experience.
Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook.

I am also familiar with various hotel systems including POS and OPERA platforms and have knowledge on property and policies.
Fluent in English
The above is intended to provide an overview of the role and responsibilities for a Experiences Manager at Six Senses Amaala.

It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Amaala is an equal opportunity employer.

This policy applies to all terms and conditions of employment.
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