Functional CompetenciesDomain Expertise: The Hypercare Lead should have a thorough understanding of the P2P, R2R, and O2C processes. This involves knowledge of procurement, accounting, and sales processes, and how they are integrated within the SAP S4 ERP system.SAP S4 ERP Functional Knowledge: The Hypercare Lead should be well-versed with the functional aspects of SAP S4 ERP related to P2P, R2R, and O2C. They should understand how these processes are configured in the system and be able to troubleshoot any functional issues that may arise.Process Improvement: The Hypercare Lead should be able to identify opportunities for process improvement within the P2P, R2R, and O2C processes. They should be able to recommend changes to enhance efficiency and effectiveness.Stakeholder Management: The Hypercare Lead should have the ability to effectively manage relationships with various stakeholders, including end-users, management, and external vendors. They should be able to communicate effectively with these stakeholders to address any concerns and ensure smooth operation of the P2P, R2R, and O2C processes.Training and Support: The Hypercare Lead should be able to provide training and support to end-users. They should be able to explain the functionality of the SAP S4 ERP system and assist users with any issues they may encounter.Change Management: The Hypercare Lead should be able to manage changes to the P2P, R2R, and O2C processes within the SAP S4 ERP system. This involves understanding the impact of changes on the business and ensuring they are implemented smoothly.Technical CompetenciesSAP S4 ERP Knowledge: The Hypercare Lead should have a deep understanding of SAP S4 ERP and its modules across P2P, R2R and O2C. This includes knowledge of how different modules interact with each other and the ability to troubleshoot any issues that may arise.Technical Skills: The Hypercare Lead should have strong technical skills and be proficient in various SAP technologies. This includes ABAP (Advanced Business Application Programming), HANA (High-Performance Analytic Appliance), and Fiori.Data Analysis: The ability to analyze data is crucial. The Hypercare Lead should be able to identify trends and patterns in data that may indicate potential issues.Problem-Solving: The Hypercare Lead should have strong problem-solving skills to address and resolve any issues that may arise during the hypercare phase.Project Management: Project management skills are important for a Hypercare Lead. They should be able to manage resources, timelines, and risks effectively.Communication Skills: As the Hypercare Lead will be interacting with various stakeholders, strong communication skills are essential. They should be able to effectively communicate technical information to non-technical stakeholders.Change Management: The Hypercare Lead should be familiar with change management processes, as they will be responsible for managing changes to the SAP system during the hypercare phase.Required Background Master’s degree preferred (especially in Finance / Business Management) Minimum 12+ years of management experience Strong communication skills and capable of interacting both orally and in writing with executive management, team members, business and technology professionals Have a background in business and technical requirements analysis, documentation, testing and integration methodologies & development Strong attention to deadlines and budgetary guidelines Analytical, critical thinking, and problem-solving skills Decision-making and leadership skillsStrong presentation skills