Executive - Reporting & Analytics

Job DescriptionObjective:This position is responsible for supporting strategic loyalty initiatives through data-driven insights, performance reporting, and project coordination. The role plays a key part in enhancing decision-making through accurate analytics, managing loyalty-related projects, and improving operational effectiveness across campaigns, feedback systems, and system developments.Key Responsibility:Reporting & AnalyticsAssist in generating and maintaining weekly/monthly loyalty dashboards and performance reports. Track key metrics for loyalty campaigns, customer engagement, and redemption trends. Compile NPS feedback data and support qualitative feedback analysis. Maintain consistency and accuracy across reporting formats and data sources. Project Support & System TestingSupport Loyalty Engine and Club Apparel app-related project documentation and test cases. Participate in User Acceptance Testing (UAT) and assist with bug logging and follow-ups with IT. Maintain records of functional specifications and system enhancement logs. Campaign & Marketing AssistanceCoordinate with marketing and brand teams to extract campaign insights and performance results. Support the execution and reporting of CRM campaigns (email, SMS, push notifications). Help in segmenting customer data for personalized campaign strategies. Customer Feedback & Induction TrainingCollect and consolidate digital customer feedback across touchpoints. Assist in preparing store-wise/brand-wise NPS dashboards. Support onboarding and training sessions on loyalty tools and reporting systems. Desired Experience:2-4 years of experience in analytics, reporting, or CRM operations, preferably in the retail or loyalty domain. Proficient in data analysis tools (Mandatory experience in SQL, Excel, Power BI) and CRM platforms. Experience in project coordination, customer experience tracking, and cross-functional collaboration. Bachelor’s degree in Business Analytics, Information Systems, or a related field.