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Job Description
Scope
To manage the facilities and operations while implementing best FM industry & contract management practices that improve overall operational efficiency of managed Facilities, maintain high customer satisfaction, and help achieve Trans guard’s business objective.
Financial
Prepare a monthly report with operational data to support the review of the financial performance of the contract in question
Ensure profitability of the contract is met as per the budget/target, and drive improvement in financial performance
Explore further business opportunities with the client; manage the team structure and develop it as required to ensure the operations run smoothly and within budget
Identify and record continuous improvement initiatives—process improvement or cost improvement
Manage the project service delivery performance and ensure the SLA/KPI’s are complying
Add value to the client’s business by either presenting with initiatives that drive down costs or complementing their objectives by proposing initiatives in line with their business goals
Maintain and run the monthly budgets and P&L account for all division contracts—this will include the issuing of all invoices to clients and customers and recording any expenditure such as local purchase orders
Customer
Work with the team AFM/Engineers/Supervisors to devise and conduct any induction and continuation training required for new staff – the training package should be produced before any new staff take on their responsibilities.
All training that is carried out is to be recorded in staff personnel files
Responsible for planning of all transport/accommodation requirements in advance of any contract start date – this will require close and constant liaison with the transport/accommodation division
Ensure that all service level agreements within the contract scope of works are maintained—these should be monitored monthly using the client evaluation forms, and any problems or issues should be resolved
Procurement of materials/services/projects to be done in close coordination with the procurement team; procurement policies to be strictly followed
Management of Specialist Services contractors/vendors within TG scope or as managing agent
Ensure that all contract staff sickness, absence, and holidays are reported thus always adhering to all company policies and procedures
Liaise with the clients and customers on a regular basis to ensure that the highest standards are achieved and maintained to exceed customer expectations
Develop excellent working relationships with the client at equivalent level and hold regular client meetings to ensure the smooth running of the contract
Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service
Conduct site visits to view staff performance and help to motivate staff
Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
Monitor staff performance and nominate staff for the employee of the month award
Explore further business opportunities with the client
Process
Managing the contract service delivery as per best industry practices, international FM standards, and compliance to local statutory guidelines
Project planning from the mobilization stage to the demobilization of contracts
Source and recruit contract staff in coordination with HR and recruitment teams
Order project equipment and machinery
Arrange and control local order purchases
Monthly review of the account should be carried out with the line manager
Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually
Work with other managers, attend client meetings as and when required and assist account managers in obtaining the correct pricing for services during the preparation of new client and customer business proposals
Responsible for the preparation of the monthly staff meetings and for the daily/weekly briefings with the managers and team coordinators/senior supervisors
Responsible for carrying out monthly site visits and providing the necessary feedback to the managers and team supervisors.
Spot checking as appropriate to ensure the provision of quality maintenance works to the facilities
Innovation
Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager
Introduction and integration of the latest technology as per the current market trends.
Developing case studies and making business proposals with ROI models etc.
Implement CAFM system on the contract and ensure 100% KPI/ SLA compliance as per contract
Selection Criteria
Bachelor of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent
Technical Knowledge of FM standards and processes
Certification preferred such as CFM, PMP, IOSH, NEBOSH
Minimum experience of 5 years or above on management and service delivery of structured contracts (Where standard SLA/KPI applicable)
Experience of handling various types of facilities such as residential, commercial, master communities, universities, retails, banking, Royal facilities etc.
Knowledge of CAFM system and effective implementation of full modules
Driving license is mandatory
Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills
Ability to interpret design and as built drawings of MEP, structural and Architectural
Strong Communication and interpersonal skills
To manage the facilities and operations while implementing best FM industry & contract management practices that improve overall operational efficiency of managed Facilities, maintain high customer satisfaction, and help achieve Trans guard’s business objective.
Financial
Prepare a monthly report with operational data to support the review of the financial performance of the contract in question
Ensure profitability of the contract is met as per the budget/target, and drive improvement in financial performance
Explore further business opportunities with the client; manage the team structure and develop it as required to ensure the operations run smoothly and within budget
Identify and record continuous improvement initiatives—process improvement or cost improvement
Manage the project service delivery performance and ensure the SLA/KPI’s are complying
Add value to the client’s business by either presenting with initiatives that drive down costs or complementing their objectives by proposing initiatives in line with their business goals
Maintain and run the monthly budgets and P&L account for all division contracts—this will include the issuing of all invoices to clients and customers and recording any expenditure such as local purchase orders
Customer
Work with the team AFM/Engineers/Supervisors to devise and conduct any induction and continuation training required for new staff – the training package should be produced before any new staff take on their responsibilities.
All training that is carried out is to be recorded in staff personnel files
Responsible for planning of all transport/accommodation requirements in advance of any contract start date – this will require close and constant liaison with the transport/accommodation division
Ensure that all service level agreements within the contract scope of works are maintained—these should be monitored monthly using the client evaluation forms, and any problems or issues should be resolved
Procurement of materials/services/projects to be done in close coordination with the procurement team; procurement policies to be strictly followed
Management of Specialist Services contractors/vendors within TG scope or as managing agent
Ensure that all contract staff sickness, absence, and holidays are reported thus always adhering to all company policies and procedures
Liaise with the clients and customers on a regular basis to ensure that the highest standards are achieved and maintained to exceed customer expectations
Develop excellent working relationships with the client at equivalent level and hold regular client meetings to ensure the smooth running of the contract
Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service
Conduct site visits to view staff performance and help to motivate staff
Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc.
Monitor staff performance and nominate staff for the employee of the month award
Explore further business opportunities with the client
Process
Managing the contract service delivery as per best industry practices, international FM standards, and compliance to local statutory guidelines
Project planning from the mobilization stage to the demobilization of contracts
Source and recruit contract staff in coordination with HR and recruitment teams
Order project equipment and machinery
Arrange and control local order purchases
Monthly review of the account should be carried out with the line manager
Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually
Work with other managers, attend client meetings as and when required and assist account managers in obtaining the correct pricing for services during the preparation of new client and customer business proposals
Responsible for the preparation of the monthly staff meetings and for the daily/weekly briefings with the managers and team coordinators/senior supervisors
Responsible for carrying out monthly site visits and providing the necessary feedback to the managers and team supervisors.
Spot checking as appropriate to ensure the provision of quality maintenance works to the facilities
Innovation
Execute energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager
Introduction and integration of the latest technology as per the current market trends.
Developing case studies and making business proposals with ROI models etc.
Implement CAFM system on the contract and ensure 100% KPI/ SLA compliance as per contract
Selection Criteria
Bachelor of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent
Technical Knowledge of FM standards and processes
Certification preferred such as CFM, PMP, IOSH, NEBOSH
Minimum experience of 5 years or above on management and service delivery of structured contracts (Where standard SLA/KPI applicable)
Experience of handling various types of facilities such as residential, commercial, master communities, universities, retails, banking, Royal facilities etc.
Knowledge of CAFM system and effective implementation of full modules
Driving license is mandatory
Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills
Ability to interpret design and as built drawings of MEP, structural and Architectural
Strong Communication and interpersonal skills
