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Staff Technical Adoption Manager

Broadcom
Riyadh, Saudi Arabia
Posted 1 month ago
1 open position
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Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply.Job Description:Why will you enjoy this new opportunity?Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you!As a Multi-Cloud Technical Account Manager (TAM) you will enjoy using your technical, communication and collaboration skills to help our customers achieve their full potential through their adoption of VMware's technologies.Upon joining our Customer Success Technical Account Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company.You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will need to manage your own schedule and priorities to help our customers achieve their goals. As a TAM, you will have the opportunity to specialize in a VMware solution area by developing & maintaining deep technical knowledge & skills for related VMware products. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware’s solutions on business results.Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?During the first year, you will onboard into the TAM role and work with your assigned customers.The first thing that you will achieve is completing a well-organized five-week onboarding plan that will be prepared for youYou will continue developing & maintaining deep technical knowledge & skills for a given VMware technology area.Three months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.You will establish a long-term relationship with your customersYou will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies You will educate your customers on emerging technologies and align their technicalroadmaps with VMware’s If not already certified, you will aim to achieve your VCP (VMware Certified Professional)to help you achieve your goals and objectives. Between six to eleven months from your joining date, you will be able to present yourachievements using the internal tools and deliverables that we will provide to you. You will provide project leadership, coordination, and architectural guidance for thecustomer’s major VMware initiatives. You will serve as an advocate for your customer(s), providing clear and constructiveproduct feedback to VMware product management teams based on customer use-casesand requirements. You will be seeking advanced certification and/or knowledge in the solution area youwant to specialize in.The Work: What type of work will you be doing? What assignments, requirements, or skills will yoube performing on a regular basis?As part of the Customer Success TAM team, you will be working for a long-term period with severalassigned and strategic customers. The activities performed are all aligned with a single purpose, to helpour customers achieve their desired outcomes while using VMware technology. By helping ourcustomers, we will also help drive the adoption and consumption of the VMware technologies thecustomer has purchased.The number of customers will vary depending on which tier of service the customer purchases. You willalso be collaborating with the broader VMware account team and specialists as you perform thefollowing: Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide yourcustomer through the following activities: Deliver technology roadmaps & assessments that provide next step and outcomefocusedplans Provide Solution Guidance & best practices review to identify performance optimizationopportunities Optimize Operations to confirm activities are aligned with stated technology goals &prioritiesProvide Industry insights and benchmarking to realize cost savings and reduce operational riskYou will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed, and driving them to completion.You will help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.Solution Stack Expertise (minimum 5 years and more in two or more of the below technologies):VMware Cloud FoundationvSphere (vCenter and ESXi)NSX-T and Advanced Threat ProtectionvSANAria Suite of Products (Operations, Operations for Logs, Operations for Networks, Automation)Site Recovery ManagervCloud Director (low priority)Certifications:Minimum Vmware Certified Professional in one domain (multiple domains a plus)Vmware Certified Advanced Professional (any certification in VCAP level is a plus)VCIXIndustry certifications such as (PMP, CISA, ITIL, Azure, AWS, GCP, CCNA/CCNP is a plus)Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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