People & Culture Coordinator

Position Purpose

• The People and Culture Coordinator is a key role within Tender Loving Care Disability Services, responsible for supporting the full employee lifecycle while ensuring all activities are aligned with the National Disability Insurance Scheme (NDIS) Practice Standards. This role is central to upholding workforce compliance, maintaining accurate and auditable employee records and delivering responsive HR services to staff and stakeholders.

• The position ensures that recruitment onboarding, training compliance and offboarding are completed in line with regulatory requirements and internal policies contributing to a safe high-performing and person-centred workplace culture that supports quality care outcomes for NDIS participants.

Key Responsibilities:

NDIS-Aligned Recruitment and Onboarding:

• Ensure all mandatory documentation is collected and validated before start date including:
• NDIS Worker Screening Check
• Police Check (National Criminal History Check)
• Working with Children Check (if applicable)
• Right to Work evidence
• Relevant qualifications and certifications (e.g. First Aid CPR Manual Handling)
• Create staff profiles in all organisational systems (Care Vision) including payroll and training platforms
• Coordinate the issuing of IT logins company ID and email accounts
• Enrol staff in compulsory induction and ongoing training programs in accordance with the NDIS Practice Standards including orientation on participant rights incident management and person-centred care

HR Compliance and Workforce Administration:

• Maintain digital and physical employee files in accordance with NDIS Quality Indicators and retention requirements
• Monitor and follow up on expired documents or licenses (e.g. First Aid police checks insurances) to maintain workforce readiness
• Process staff terminations and offboarding in systems with timely revocation of access and finalisation of records
• Serve as the first point of contact for staff management and external stakeholders on HR matters
• Ensure consistency in HR communications and adherence to policies regarding professional conduct complaints incident reporting and safeguarding

Training and Capability Support:

• Monitor staff compliance with mandatory training (e.g. Infection Prevention and Control Behaviour Support Privacy and Confidentiality)
• Coordinate refresher sessions and track completion against individual learning plans and organisational requirements
• Contribute to the implementation of staff development initiatives that support quality outcomes and retention

Audit and Continuous Improvement:

• Ensure all workforce documentation is audit-ready and aligned with NDIS Commission expectations and workforce standards
• Participate in quality audits and assist in responding to recommendations related to workforce practices
• Provide input on policy reviews HR process improvements and risk mitigation strategies
• Support HR data collection reporting and analytics for compliance tracking and workforce planning