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Job Description
- Meet with guests regularly, conduct tours of the event facility; provide accurate and timely information to guests and continuously focus on improving guests satisfaction to create guest loyalty and deliver a positive event experience.
- Keep professional records in the event of guest service deficiencies, complaints, accidents, or incidents and do the necessary measures to prevent its repetition.
- Be the Ambassador of fun: create an enjoyable play experience in our facility to encourage repeat visits and to encourage the one that they didn’t visit COSMOCITY yet to come and enjoy an Out of this world Experience!
- Attend the event in order to support the team and coordinate with the Facility Manager for staff availability and potential help in the events.
- Ensure that the team follows the Cosmocity® Operations and Personnel Manuals.
- Handle Guest inquiries and be the point-of-contact for all event details.
- Drive pre-event weekly meetings with the Events Planner, Facility and Operations Manager.
- Prepare proposals for Guests and maintain well-organized event records.
- Develop new creative events ideas by bringing the up to date shows & entertainments.
- Call guests to remind them of the event before cut-off dates.
- Manage all aspects of the guest files pre and post event.
- Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.
- Perform other duties as assigned by the line manager.
Job Requirements
- 2+ years of experience
