Customer Service Specialist

Job Description

• To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
• Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
• To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
• To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
• To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
• To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
• To provide support for the team on daily subtasks & projects as to identify your next area of growth

To use the InstaShop services as per the company policies in order to provide feedback on how to improve the service