Head Receptionist
Sharm Alsheikh, South Sinai
Head Receptionist
Sharm Alsheikh, South SinaiPosted 10 hours ago- 0Viewed
- 0In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
About Us
At TheLifeCo, we are dedicated to bringing holistic wellness to life in Sharm el Sheikh. Our upcoming wellness center will offer a transformative experience, promoting balance for the body, mind, and soul. From rejuvenating raw vegan cuisine to mindfulness practices, we aim to empower individuals to thrive in health and vitality.
Role Overview – Head Receptionist
As the Head Receptionist, you will lead the front office operations and be the first point of contact for all guests, ensuring their journey begins with warmth, clarity, and care. You will supervise and support the reception team, manage guest scheduling, oversee arrivals and departures, and ensure a seamless experience in alignment with TheLifeCo’s holistic values. Your leadership will set the tone for emotional intelligence, discretion, and operational excellence across the guest service journey
- Lead the front desk team and ensure daily operational excellence
- Welcome guests with professionalism and genuine warmth
- Supervise check-in/check-out procedures, guest records, and billing accuracy
- Coordinate daily guest schedules, therapy bookings, and wellness programs
- Share arrival/departure updates and key guest needs with internal departments
- Handle guest requests, issues, and feedback with care and swift resolution
- Ensure proper documentation, filing, and safekeeping of guest information
- Maintain reception standards and support team development
- Collaborate across departments to deliver a personalized and smooth guest journey
- Uphold TheLifeCo’s standards of sustainability and wellness
Job Requirements
Education & Experience
- Minimum of 3–5 years in a receptionist or front office role; at least 1–2 years in a leadership capacity
- Experience in a wellness center, spa, retreat, or boutique hospitality environment preferred
- Familiarity with wellness concepts and detox programs is a plus
- Degree or diploma in Hospitality, Tourism, or related fields is an advantage
Language & Communication
- Fluent in English (spoken and written); Arabic or other languages are a plus
- Excellent interpersonal and communication skills with a guest-first mindset
Key Competencies
- Emotionally intelligent and empathetic, with the ability to model and promote guest-centered service
- Well-groomed, calm, and professional, embodying TheLifeCo’s wellness environment
- Confident in handling pressure, solving guest concerns, and leading team operations
- Trustworthy, responsible, and committed to high standards of service
- Strong attention to detail in guest records, billing, and scheduling
- Team leader who inspires and supports front office colleagues to excel
- Tech-savvy with good command of PMS systems and MS Office tools
