• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 7+ years of IT experience including 3+ years in infrastructure leadership roles.

Preferred Certifications:

• Microsoft: MCSA / MCSE / Azure Administrator Associate (AZ-104)
• Cisco: CCNA (Routing & Switching, VLAN security)
• VMware: VCP or VCTA (vSphere, HA, DRS)
• Firewall: Fortinet NSE / Sophos Certified Engineer
• ITSM: ITIL or practical knowledge of ServiceDesk systems

1. Proven Experience (implementation and Management) in the following Technologies is required:

Infrastructure & Virtualization

• VMware vSphere (vCenter, ESXi, HA, DRS, vMotion, resource pools)
• Microsoft Hyper-V
• SCVMM (System Center Virtual Machine Manager)
• Dell VxRail
• Dell EMC Data Domain
• Dell Unity Storage System
• IBM and Dell Physical Servers

Networking & Security

• Active Directory (AD)
• Active Directory Federation Services (ADFS)
• DNS / DHCP Services
• Group Policy Objects (GPO)
• LAN / WAN Architectures
• IPv4 / IPv6 Networking, Subnetting
• VLANs & VLAN Security
• Spanning Tree Protocol (STP)
• Firewall Security: Sophos (UTM, NAT, VPNs, IPS, Web Filtering, Authentication)
• Fortinet NSE Certified
• Cloudflare: WAF, Argo Smart Routing, CDN / Caching, DDoS Protection, Zero Trust Platform

Cloud & Hybrid Technologies

• Microsoft Azure: Azure AD, Identity Management, SSO, MFA
• Azure Storage (Blob, File, Queue, Table)
• Virtual Networks
• Microsoft 365: Exchange Online (Hybrid), Microsoft Teams, SharePoint Online, Spam Filtering / Mail Flow Security
• Google Workspace: Gmail, Drive, Calendar, Meet, Chrome/Device Management, MFA, SSO Policies

Backup & Disaster Recovery

• Veeam Backup & Replication
• Druva (Cloud-Native Backup)
• Veritas NetBackup
• Acronis Cyber Protect
• Microsoft System Center Suite: SCCM, SCOM, SCVMM, SCDPM, Service Manager

Monitoring & Security Operations

• Wazuh (SIEM): Threat Detection, Compliance Monitoring, Incident Response
• ManageEngine Suite: ServiceDesk Plus, OpManager, Applications Manager, ADAudit Plus, ADManager Plus, ADSelfService Plus

Telephony & CCTV Integration

• Avaya IP Office (PBX)
• Avaya Contact Center (ACD, IVR, CTI)
• Integrated CCTV Systems with Access Control & Alarm Integration

1. Core Responsibilities:

• Conduct assessments of existing infrastructure; recommend scalable, future-proof solutions.
• Design and manage datacenter operations (power, cooling, rack organization, structured cabling).
• Deploy and manage virtualization solutions (VMware vSphere, Hyper-V, SCVMM).
• Implement hybrid architectures integrating with Azure.
• Administer Active Directory (AD) and Federation Services (ADFS) with hybrid cloud identity.
• Manage server OS (Windows/Linux), Group Policy, file/print services, DHCP/DNS.
• Configure, monitor, and optimize storage (SAN/NAS), Dell Unity/EMC, Dell VxRail.
• Maintain backup and DR solutions (Veeam, Veritas, Acronis, Druva).
• Design and manage LAN/WAN, VLANs, spanning-tree, firewall security (Sophos, Fortinet NSE).
• Implement security policies for access control, patch management, vulnerability scanning.
• Integrate SIEM (Wazuh) with centralized logging and incident response frameworks.
• Manage on-prem and cloud firewalls, web filtering, DDoS mitigation (Cloudflare WAF/Zero Trust).
• Deploy hybrid identity platforms (Azure Active Directory, SSO, MFA).
• Manage Azure Storage Accounts, compute, and virtual networking.
• Plan and implement Microsoft 365 hybrid setups (Exchange, Teams, SharePoint).
• Administer Google Workspace environments and security.
• Lead a team of engineers, administrators, and helpdesk specialists.
• Define KPIs, track SLAs, manage ITSM tools (ServiceDesk Plus, ManageEngine Suite).
• Mentor junior engineers and foster a learning-focused work culture.
• Collaborate with academic and administrative teams to align IT with institutional growth.