Service Operation Specialist
Katameya, CairoPosted 3 years ago92Applicants for1 open position
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- 0In Consideration
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Job Details
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Job Description
- Key person for unifying & setting Labor Definitions based on the Distributer or Main dealer creations (national level)
- Service Schedule Unification for same models in all sectors (CRM, Digital platform, DMS, front lines,... ) (national level)
- Time Management & Work Flow Projects Data Collection & Follow up
- External & Internal Evaluation Programs Monthly Execution , Reporting & Action Plan Statement
- CS – Reports Analysis Monthly review, Action Plan Statement for High impact shortfalls
- Complaint Report Reviewing and Analyzing, Cooperating with concerned departments for root cause analysis
- Assist in Monthly Main Dealer operational Reports
- Track ( Mech. / B&P ) Workshop KPIs. , Collecting Data & Reporting the consolidated files
- Follow-Up Evaluation Tablet Project
- Assure All supplementary Services are Functional.
Job Requirements
- 3-5 years of experience as an operations specialist or in a similar role+2.
- Project management and leadership experience.
- Ability to analyze and improve operational processes.
- Strong people management and organizational skills.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and time management skills.
