After Sales Operation Specialist
Nasr City, Cairo
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
| Ensure the full implementation of the Services Operation strategy across the business. |
| Ensure that the Services function operates effectively and that the functions’ activities are aligned to departmental and Company objectives. |
| Ensure that all customer inquiries are satisfactorily managed, resolved and closed within agreed time guidelines. |
| Ensure that the Service Operation functions is adequately staffed and trained to deliver an efficient service. |
| Represent the Service operation function as an active member of the Senior Management Team. |
| Actively promote and manage the process of continuous improvement in Service standards . |
| Check and validate the weekly reports which send from/to brands side and check TAT achievement and the corrective action |
| Check and calculate IW/OOW monthly claim issues/targets and discus with branch managers the monthly data . |
| Check , update and monitor the claims updates and compensation |
Job Requirements
| Proficiency in English |
| Follow and maintain the operation cycle of the whole service functions and set a KPIs to each function |
| Awareness of industry’s latest technology applications |
| Ability to think strategically , Advanced issues troubleshooting and multi-tasking skills |
| Customer service orientation |
