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Job Description
- Lead, motivate, and support a team of telesales agents to achieve individual and team sales targets.
- Monitor team performance and provide coaching, training, and feedback to improve effectiveness and efficiency.
- Develop and implement sales strategies to maximize revenue and customer acquisition.
- Prepare daily, weekly, and monthly reports on sales performance and team productivity.
- Ensure the team follows the company’s sales scripts, guidelines, and best practices.
- Handle escalated customer complaints or complex queries in a professional manner.
- Collaborate with sales managers and other departments to align goals and streamline operations.
- Conduct regular team meetings and one-on-ones to discuss performance and improvement plans.
- Stay updated on product knowledge, industry trends, and competitors.
Job Requirements
- 5+ years of experience in telesales.
- Proven ability to lead teams and deliver high sales performance.
- Prior experience in the educational field is required.
- Strong communication, negotiation, and leadership skills.
- Excellent problem-solving abilities and a customer-focused mindset.
- Proficiency in CRM systems and Microsoft Office Suite.
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
