Customer Service Manager
Obour City, Cairo
Customer Service Manager
Obour City, CairoPosted 20 days ago150Applicants for1 open position
- 62Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Maintain and operate the Customer Relationship Management (CRM) system.
- Develop ana maintain a comprehensive customer database.
- Establish a customer feedback loop, and a mechanism for resolving customer complaints.
- Introduce proactive customer service by anticipating potential issues and offering solutions before customers experience problems.
- Train, coach and upskill team through enhance teams' skills, product knowledge, and empathy to improve service quality.
- Define and track key performance indicators (KPIs), monitor service performance, identify trends, and measure the impact of improvement initiatives.
- Gamify agent performance by motivating agents, fostering healthy competition, and recognizing outstanding contributions.
Job Requirements
- Proven working experience as a Customer Service Manager, sales Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of the paints' industry latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
- Ability to lead a large team, consists of 20 agents
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