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Job Description
- Provide project management and implementation for multi-national, regional, or local business travel agreements to pre-approved budgets as established for the identified client portfolio; monitor scope creep, contract renewal dates and financial triggers, while ensuring that the company receives full cost recovery on all services.
- Conduct regular diagnostic of each client’s travel program to assess the maturity of the client’s program and identify opportunities for improvement.
- Develop and execute a regional travel management business plan by client detailing objectives, strategies, and measurable goals.
- Drive consistency and optimization of national, regional, or global travel program.
- Identify incremental business opportunities within existing client portfolio; sell the company products and services realizing increased value for client and revenue for the company.
- Develop and maintain multi-level client relationships and provide excellent customer service and support for clients in various time zones, communicating by phone, email and in person as necessary.
- Represent the clients within the Company, communicating with the key departments of the company on matters of delivery required, as part of the client agreement.
- Provide, in a format agreed with the client, formal analysis, commentary and recommendations on client’s regional travel expenditure using the Management Information tools provided by Company.
- Monitor and report on client profitability levels, and address profitability improvement where possible.
- Monitor and report on client specific KPI’s at intervals determined by the client.
Job Requirements
- Education Major: BA.Business Administration / Tourism & Hotel Management
- Experience: minimum 5 years in Travel Industry
Skills required:
- Excellent communication skills
- Excellent command of English Language
- Excellent Negotiation skills
- A positive, confident and determined approach
- Excellent knowledge of the Travel & Tourism Industry
- Presentable
- Hard worker
- Team Player
