Call Center Representative
Sheikh Zayed, Giza
Call Center Representative
Sheikh Zayed, Gizaposted 1 month ago- 14Viewed
- 0In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
● Receive customer calls and transfer them to the relevant sales representative.
● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
● Assist in achieving sales goals for individuals and sales team.
● Answer simple questions from customers and provide guidance and feedback to sales team.
● Build sustainable relationships and engage customers by taking the extra mile
● Anticipate escalation and take over calls when needed
● Devise ways to optimize procedures and keep staff motivated
● Measure performance with key metrics such as call abandonment, calls waiting etc.
● Ensure adherence to policies for attendance, established procedures etc.
● Keep management informed on issues and problems
● Prepare monthly/annual results and performance reports
Job Requirements
● Proven experience as call center representative or similar position
● Experience in customer service is essential
● Proficient in English language will be a definite plus
● Working knowledge of MS Office
● Tech savvy with knowledge of telephone equipment and relevant computer programs
● Knowledge of performance evaluation procedures
● Outstanding communication and negotiation abilities
● A results-oriented approach
● Excellent organizational and leadership skills
● Ability to work under pressure
● Bachelor Degree
