Call Center Representative
Madinaty, Cairo
Call Center Representative
Madinaty, Cairoposted 24 days ago966Applicants for1 open position
- 34Viewed
- 6In Consideration
- 4Not Selected
Job Details
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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner ,
- Follow communication “scripts” when handling different topics ,
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives ,
- Seize opportunities to upsell products when they arise ,
- Build sustainable relationships and engage customers by taking the extra mile ,
- Keep records of all conversations in our call center database in a comprehensible way ,
- Frequently attend educational seminars to improve knowledge and performance level ,
- Meet personal/team qualitative and quantitative targets
Job Requirements
- Previous experience in a customer support role ,
- Track record of over-achieving quota ,
- Strong phone and verbal communication skills along with active listening ,
- Familiarity with CRM systems and practices ,
- Customer focus and adaptability to different personality types ,
- Ability to multi-task, set priorities and manage time effectively ,
- High school degree
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