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Call Center Representative

Dahab for trading
Madinaty, Cairo
Dahab for trading  logo

Call Center Representative

Madinaty, Cairoposted 24 days ago
966Applicants for1 open position
  • 34Viewed
  • 6In Consideration
  • 4Not Selected

Job Details

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Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner
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  • Follow communication “scripts” when handling different topics
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  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
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  • Seize opportunities to upsell products when they arise
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  • Build sustainable relationships and engage customers by taking the extra mile
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  • Keep records of all conversations in our call center database in a comprehensible way
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  • Frequently attend educational seminars to improve knowledge and performance level
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  • Meet personal/team qualitative and quantitative targets

Job Requirements

  • Previous experience in a customer support role
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  • Track record of over-achieving quota
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  • Strong phone and verbal communication skills along with active listening
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  • Familiarity with CRM systems and practices
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  • Customer focus and adaptability to different personality types
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  • Ability to multi-task, set priorities and manage time effectively
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  • High school degree

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