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Job Description
- Handle inbound and outbound calls professionally and efficiently, ensuring a positive client experience.
- Respond promptly to customer inquiries, providing accurate information about services and appointments.
- Document all client interactions and update records in the system accurately.
- Resolve client issues, complaints, or concerns with empathy and in accordance with company guidelines.
- Schedule, confirm, and modify appointments as requested by clients.
- Collaborate with other departments to ensure seamless service delivery.
- Follow up with clients to ensure satisfaction and address any outstanding needs.
- Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
- Maintain confidentiality of client information at all times.
- Stay updated on company services, policies, and procedures to provide accurate information.
Job Requirements
- Minimum of 2 years of experience in a call center, customer service, or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high call volumes in a fast-paced environment.
- Proficiency in using call center software and CRM systems.
- Outstanding interpersonal skills with a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Strong organizational and multitasking skills.
- Willingness to work flexible hours, including evenings and weekends if required.
- Professional demeanor and a commitment to maintaining confidentiality.
