Call Center Agent
Obour City, Cairo
Job Details
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Job Description
- Handle inbound and outbound calls professionally and efficiently to address customer inquiries and concerns.
- Provide accurate information regarding logistics, imports, and exports services to clients
- Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
- Serve as the first point of contact for customers regarding shipping and logistics inquiries, order tracking, delivery updates, and issue resolution.
- Coordinate with internal teams (warehousing, transportation, dispatch) to ensure timely and accurate shipment processing.
- Monitor and track shipments, proactively communicate delays or issues, and provide regular status updates to customers.
- Process shipping orders, returns, and documentation in accordance with company policies and customer requirements.
- Resolve customer complaints or concerns professionally and efficiently, escalating issues as necessary.
- Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.
- Support logistics planning by identifying areas for improvement in the customer experience or operational efficiency.
- Stay up to date with industry regulations, shipping restrictions, and company policies.
Benefits:
Competitive salary package.
Career growth and development opportunities.
Friendly and collaborative work environment.
Transportation is provided (company buses available).
Job Requirements
- Bachelor’s degree or equivalent experience preferred.
- 1-3 years of experience in a call center or customer service environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced office setting.
- Proficiency in using CRM software and Microsoft Office applications.
- Demonstrated ability to handle difficult customers with professionalism and empathy.
- Willingness to work flexible hours, including weekends or holidays if required.
- Strong teamwork and collaboration skills.
- Commitment to maintaining confidentiality and data security.
- Familiarity with international shipping, freight terms (Incoterms), and customs procedures is a plus.
Preferred: Background in dealing with North African customers, especially from Algeria.
