Business Analyst/ Implementation Consultant

Responsibilities

• Services that include new implementations, addition of features, business strategy re-alignment, and other activities to ensure long and prosperous relationships with our clients.
• Gathering and analysing customer requirements as well as translating underlying business needs to solution architecture.
• Design of system configuration and custom reporting for clients.
• Support of User Acceptance Testing.
• Go-live planning and guidance through an incubation period after go-live.
• Application of in-depth product knowledge and best practices.
• Addressing potential challenges to meet or exceed established timelines.
• Having client facing calls for escalations and/or scoping.
• Delivering quality service within budget constraints and seeking ways to reduce costs.
• Providing the consulting team with technical subject matter expertise and working with them to ensure activities are aligned with scope, schedule, priority, and business objectives.
• Prioritizing opportunities to harmonize the interests of Upland and our clients.
• Collaborating with various cross functional teams to define and determine requirements, improve our products and knowledge.
• Participating in organizational projects outside of your immediate team.