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Job Summary/Purpose:Establish a team of sales professionals in order to promote product sales, and achieve sales targets, turnover, profit and market share growth and customer satisfaction index.Responsibilities:Strategic:1. Prepare annual sales plans and budgets to meet the business unit/department strategic planning requirements for Management's review.2. Monitor actual sales performance against budgeted figures and take corrective measures as appropriate.3. Recommend annual marketing and sales strategy, such as pricing, stock levels, product mix, etc.Operational:1. Assign performance targets in terms of sales revenue, customer satisfaction index (CSI), product category and geographical area, etc. based on such factors as stock movement, sales history and forecasts, sales budgets, product mix, etc.2. Sign on behalf of MNSS to the Ministry of Interior, Customs Department, Kuwait Chamber of Commerce on all new and certified car sales, RAC, and Fleet deals.3. Contribute to the development and implementation of incentive schemes in order to boost sales, increase profits and push slow moving items, etc.4. Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advise senior management on maximizing business relationships and create an environment where customer service is continuously at its peak.5. Contribute to the development and implementation of marketing plans, such as product launch events, promotions, advertising campaigns, etc. by specifically advising on: realistic forecasts for each product, realistic costs of operating the sales force; and sales promotion programme plans.6. Recommend Incentive schemes for Insurance Sales in order to achieve budgeted Sales targets.7. Monitor all enquiry management KPI's and ensure that these are actioned daily.8. Monitor that the product development and promotional plans are understood and implemented at all levels to give the optimum level of impact.9. Review the ordering schedule for different models and their variants after consultation with key sales staff, and considering such factors as sales forecasts, stock levels, product movement history, etc.10. Monitor and highlight inventory adjustments to management in order to optimize customer choice.11. Organize showroom layout, facilities such as parking space, and product display in order to attract customers and smooth the showroom traffic.12. Ensure customer prospecting database is constantly updated and maintained.13. Attend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced, develop customer base and generate business.14. Monitor changes in the market situation and legislative requirements, competition, customer feedback, report to management and recommend or implement action to meet changing circumstances as required.15. Monitor and report on sales activities and performance and take corrective measures as necessary.16. Monitor the safety of showroom as per TMC standards and local Kuwait regulations.
