Job Details
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Job Description
- Handle inbound calls and respond to customer inquiries efficiently and professionally.
- Provide accurate and clear information about our services/products.
- Address customer complaints, ensuring timely resolution and appropriate follow-up.
- Perform accurate daily updates and maintain detailed records and reports.
- Utilize call management software to manage and document interactions.
- Maintain a high level of data entry accuracy and attention to detail.
- Work effectively under pressure and meet performance targets.
Job Requirements
- Minimum 2 years of experience in call center roles
- Strong communication and problem-solving skills
- Accuracy in data entry, commitment, and ability to work under pressure
- Proficiency in computer use and call management software
- Responsibilities:
- Handle inbound calls and customer inquiries
- Provide accurate service/product information
- Address and follow up on complaints
- Daily updates of reports
