Operations Executive
Qsource -
New Cairo, CairoPosted 2 years ago217Applicants for1 open position
- 59Viewed
- 4In Consideration
- 2Not Selected
Job Details
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Job Description
Job description:
- Responsible for developing long-term relationships with Qsource clients.
- Liaise between customers and outsourcing/backup staff to ensure timely and successfully delivery of our service according to customer needs and employee satisfaction.
- Operate as the lead point of contact for any and all matters specific to customers and outsourcing/backup staff.
- Respond to all received requests related to hiring process for outsourcing/backup staff by mail or phone calls and forward them accordingly to Operation Manager.
- Respond to all replacement requests received from clients and report them to direct manager and the recruitment to start the replacement process.
- Receive client new job vacancies requests and forward them accordingly to HR Recruiters to start the recruitment process.
- Conduct weekly business meetings with direct manager to discuss the operations running process.
- Set a monthly plan of backup presence and allocation at the beginning of each month and report them to direct manager.
- Follow up on backup team daily attendance.
- Receive all outsourcing/backup team requests, solve any problem related to their work and report them to direct manager.
- Receive all outsourcing/back up staff vacations requests and send them accordingly to Operation Manager to update vacations sheet.
- Send backup team monthly attendance sheet/ Transportation to finance in order to administrate payroll.
- Set a periodically performance review plan to ensure customer and employee satisfaction.
- Maintain and update client data sheet.
- Conduct semiannual/annual meetings with client, employee and with cooperation to ensure the process of performance appraisal.
- Follow up on training process to ensure backup team are getting all training courses needed for improvement according to market trends.
- Reporting any financial changes on outsourcing salaries monthly to Operation Manager
- Receive NHDF sheet from HR Recruiter and update client sheet accordingly.
- Handling client contract renewal process under supervision of direct manager.
- Responsible for new hire/backup team salaries and bank account process and reporting them to direct manager.
- Conduct business meetings with clients to ensure client’s satisfaction.
- Build and maintain strong and long-lasting customer relationships.
- Run orientation meeting for the OS Newcomers
- Responsible for Employees Database and keep it up to date
- Run Exit Interview with the resigned OS staff
- Receive OS Overtime and review it and send to direct Manager
Job Requirements
Qsource is hiring Operation Executive
Location: New Cairo
Job Requirement:
- English: Good to very good
- Cairo resident
- Experience: 6 Months to 1 year
- Updated Photo in Your resume
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