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Job Description
- Handles initial inquiries
- Conducts sales activities through enrollment
- Follows up on unconverted inquiries and inactive customers
- Maintains positive customer relations and ensures customer satisfaction
- Ensures optimal Language Center appearance
- Encourages customer re-enrollments
- Enters and manages customer information in CRM
- Handles customer payments.
- Prepares reports and required documents
- Maintains correspondence with customers
- Identify and understand clients' needs, offering suitable solutions and upselling additional products or services when appropriate.
Job Requirements
- Customer service-oriented attitude
- College degree or equivalent related experience
- English knowledge Berlitz Level 3+
- Professional appearance
- Effective verbal and written communication skills
- Strong interpersonal skills and ability to build rapport with customers
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Sales experience/aptitude desirable
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