Guest Relations Agent

At Dominant Travel “a travel agency” we look for people who are charming, confident, who has a Sense of hospitality, and are internationally minded; people who know what it takes to exceed guest expectations. can handle guest requests with a smile - has great interpersonal skills. Join us as a Guest Relations Agent.

• Review arrival lists to welcome guests
• Attend to the guests and answer their inquiries.
• Help prepare welcome folders and letters.
• Fully informative of the place of guests are staying at (e.g., room service menus, area descriptions, hotel cuisines).
• Provide information about amenities, areas, and venues and promote the company's services.
• Anticipate guest needs and build rapport with guests.
• Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
• Address guests' complaints and escalate them to the executive team when needed.
• Record information in the logbook daily
• Ensure compliance with health and quality standards.
• Ensure all accommodation bases hotels, restaurants….. etc) are met the company standards.