Job Details
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Job Description
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed
Job Requirements
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Hostess – Job Brief
A hostess is the first point of contact for guests, responsible for greeting them warmly, managing reservations and seating, and ensuring a pleasant start to their experience. This role requires strong communication skills, a professional appearance, and a friendly, composed demeanor.
Key Responsibilities:
• Greet and seat guests professionally
• Manage reservations and waitlists
• Coordinate with servers to ensure smooth table turnover
• Answer phones and assist with guest inquiries
• Maintain a clean and welcoming entrance area
Appearance Expectations:
• Neat grooming and hygiene
• Professional, clean uniform or attire
• Minimal, tasteful makeup and accessories
• Confident posture and polite demeanor