Senior Guest Relation
New Cairo, Cairo
Senior Guest Relation
New Cairo, CairoPosted 1 month ago28Applicants for1 open position
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Job Details
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Job Description
- Review lists to welcome Patient.
- Attend to special Patients (e.g. VIPs) and answer their inquiries.
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions).
- Provide information about amenities, area and venues and promote services.
- Anticipate patient needs and build rapport with patients.
- Offer assistance with certain tasks (e.g. taking messages, calls and emails from patients).
- Address patient complaints and escalate to Guest Relations Manager when needed.
- Record information in the system daily.
- Ensure compliance with health and quality standards.
- Prepare monthly reports about the department for direct manager.
Job Requirements
- Suitable bachelor's degree.
- Proven experience in Guest Relations.
- Familiarity with healthcare industry standards.
- Proficiency in English; knowledge of additional languages is a plus.
- Computer literacy.
- A customer-oriented and professional attitude.
- An outgoing personality.
- Outstanding communication abilities.
- Excellent organizational and time-management skills.
- Excellent Presentation and analytics skills.
- Diploma in Hospitality Management is preferred.
