Operations Quality Specialist

Job Summary:

We are looking for a detail-oriented and proactive Operations Specialist to support the day-to-day activities across all branches. This role plays a key part in ensuring operational consistency, auditing branch performance, and reporting key findings to management. 

Key Responsibilities:

- Conduct regular operational audits across all branches to assess compliance with internal policies, procedures, and regulatory requirements.  

- Prepare detailed reports outlining findings, observations, and recommendations for improvement, and share them with the operations and management teams.  

- Monitor and evaluate branch adherence to company standards, operational protocols, and customer service guidelines.  

- Follow up on the implementation of corrective actions and ensure all issues are addressed in a timely manner.  

- Assist in developing and updating operational procedures to improve efficiency and performance.

- Coordinate with branch managers to ensure smooth workflow and alignment with company objectives.  

- Support the rollout of new operational initiatives or process changes across branches.  

- Participate in training sessions to ensure branch staff are well-informed about company policies and best practices.