CRM Manager - Automotive
Cairo, EgyptPosted 3 years ago72Applicants for1 open position
- 47Viewed
- 7In Consideration
- 39Not Selected
Job Details
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Job Description
A CRM Manager- automotive, or Customer Relations Manager, ensures that representatives who answer phones and handle customers are well-trained, that the phone lines are adequately manned and that customer complaints are resolved.
Essential Duties and Responsibilities of a CRM Manager :
- Ensures that customers receive the quickest service possible.
- Determines a course of action to resolve customer problems.
- Takes customer complaints to upper management when necessary.
- Trains representatives on new CRM program and software.
- Helps develop new products, services and promotions based on customer preferences.
- Analyzes the results of direct mail marketing and email campaigns.
- Participates in the formulation of the company’s strategic plan.
Job Requirements
- MUST have CRM experience in automotive companies
- Must have outstanding customer service skills.
- Strong interpersonal and active listening skills.
- Must have good computer skills.
- Must be highly detail oriented and have the ability to effectively multi-task.
- Must have excellent management and leadership skills.
- Extensive knowledge of the products and services offered by the company.
