Job Details
Skills And Tools:
Job Description
Our company is a dynamic and rapidly growing company dedicated to delivering excellence in the logistics service industry. We are seeking a highly motivated and detail-oriented professional to join our team as an Operations & Dispatch Manager in our Dispatching Department. This role is critical to our operations, ensuring efficient and timely coordination of resources to meet the needs of our clients.
Position Overview:
As a Dispatch Manager, you will be responsible for managing the day-to-day logistics of our operations. This includes not only coordinating the deployment of personnel, vehicles, and equipment to various job sites but also providing leadership and guidance to a team of dispatchers. The ideal candidate will possess a unique blend of dispatching proficiency, operational management expertise, and strong leadership skills.
Key Responsibilities:
- Provide leadership, direction, and support to a team of dispatchers, ensuring their performance meets company standards.
- Efficiently dispatch personnel and resources to meet customer demands and operational requirements.
- Optimize routes to minimize travel time and fuel costs while maximizing productivity.
- Monitor field activities and provide real-time support to ensure smooth operations.
- Collaborate with operational managers to develop and implement strategies for continuous improvement.
- Track and report essential performance indicators associated with dispatch operations.
- Maintaining accurate records of all service calls, dispatch details, and customer information in a computerized system or logbook.
- Provide excellent customer service by addressing customer inquiries, concerns, and complaints professionally and empathetically.
Job Requirements
All Dispatching Training Will Be Provided By Us!
Please DO NOT apply if you are not proficient in English!
We DO NOT move forward with candidates that skip the screening question.
Qualifications:
College degree required. 3-5 years of experience in managing customer experience center or dispatch center is required. All dispatch related training will be provided. Successful candidates will demonstrate strong management and organizational skills, acute attention to detail, and the ability to manage and work well with their team. Position requires strong personality traits, to allow highly persuasive, professional, and savvy customer service, while ensuring all necessary details regarding a diverse customer base are met perfectly by our service team. Strong conflict resolution skills; candidate must be able to identify challenges that need to be met and overcome, diplomatically and effectively.
- MUST speak excellent english
- Proven management of customer service center or related fields
- Strong ability to multitask
- Very good knowledge of technology and use of productivity apps
- MS Office Excel, Word, Power Point
- Fast typing with experience in data entry
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- Ability to thrive in a high-pressure environment and adapt to changing circumstances.
Additional Skills and Qualifications :
- Leadership experience in an operational setting.
- Strategic thinking and problem-solving skills.
- Proven ability to develop and implement process improvements.
- Knowledge of budgeting and cost management.
- Experience with performance metrics and data analysis.
- Strong decision-making capabilities and the ability to make sound judgments under pressure.
