T&N Group is looking for an experienced E-Commerce Manager to lead and develop our online operations. This role comes with full authority, a dedicated budget, and the opportunity to manage a dynamic team. If you have expertise in e-commerce platforms, ERP systems, and team management.

Responsibilities

• E-Commerce Strategy: Develop and implement an effective e-commerce strategy aligned with company goals.
• Team Coordination: Align the ERP system with internal teams and oversee warehousing, customer service, and digital marketing collaboration.
• Platform Management: Oversee and manage our in-house e-commerce CMS (Shopify) and ERP system.
• Inventory Operations Performance Monitoring: Utilize analytics tools to monitor performance and conduct situation analyses.
• Last Mile management and tracking : manage & track shipping couriers and commit to ensure best out of each one.
• Customer Service: Establish and operate the internal customer service department to ensure high customer satisfaction.
• Media & Photography team management: track and manage products photography and media required for marketing goals
• Marketing Agency Collaboration: Work closely with our digital marketing agency and synchronize strategies with on-ground operations.

Working Nature

• Managing 4 different teams with guide and clear strategy
• On ground Execution is less than 30% of working day : most of job is planning, monitoring, tracking and reporting.
• Preparation Period: Be prepared for dynamic changes and improvements during the initial 6:12 months.