Senior Reservation Agent
Nasr City, CairoPosted 1 year ago17Applicants for1 open position
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- 0In Consideration
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Job Details
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Job Description
- Responsible for Hotel and domestic Reservations.
- Review reservations booked daily.
- Review arrival report daily.
- Responsible for recording Company/Travel Agent Rates.
- Liaise with the Operation Department in regards to occupancy, Rates Reservations Analysis.
- Knowledgeable in hotel and guest room facilities/services.
- Responsible for various Production reports and supply to each department concerned.
- Ensure special handling of repeat guests and very VIP guests.
- Observe and ensure that proper telephone manners are maintained at all times.
- Monitors and coordinates group reservation activity with the Operations Manager.
- Follows up on tentative bookings and updates reservation status
- Reviews no-show and canceled reservations and processes charges according to the hotel’s policy
- Review room blocking for Long Stay. Suites and special group requests.
- Supervising Group Reservations.
- Maintain cordial relations with commercial clients.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
- Responsible for maintaining a Neat and Orderly position at all times.
- Ensures smooth and efficient operations in the department through prompt, effective, and proper reservations service to achieve maximum revenue to meet or exceed the revenue target.
Job Requirements
- Minimum of 5 years’ experience.
- Excellent command of the English language (spoken and written).
- Strong computer skills (Microsoft Office).
- Hard worker and ambitious.
- Excellent time management skills.
- Excellent communication skills.
- Excellent negotiation Skills.
