Reservation Agent
Sheraton, Cairo
Reservation Agent
Sheraton, CairoPosted 15 hours ago14Applicants for3 open positions
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Job Details
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Job Description
- Handle incoming reservation requests via phone, email, and online booking systems.
- Provide accurate information regarding services, availability, pricing, and booking procedures.
- Process and confirm reservations efficiently using hotel/tourism management systems.
- Coordinate with internal teams (operations, front office, sales) to ensure smooth reservation handling.
- Resolve customer queries and provide support before, during, and after bookings.
- Maintain updated records of reservations, cancellations, and no-shows.
- Monitor overbooking situations and suggest alternatives where applicable.
- Ensure adherence to company policies and procedures regarding bookings and payments
Job Requirements
- Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
- 1–3 years of experience in reservations, hotel front office, or travel operations.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Familiarity with reservation or hotel management systems is a plus.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Ability to handle multiple tasks and work under pressure.
- Fluent in English; additional languages are a plus.
