We are seeking a Senior Reservation Executive with a strong background in the hotel reservation industry. The selected candidate will handle high-volume bookings, manage supplier relations, and ensure smooth reservation processes while maintaining the highest customer service standards.

Responsibilities:

• Manage hotel reservations for Makkah and Madinah hotels.
• Coordinate with hotel suppliers to confirm bookings and secure the best rates. 
• Coordinate with suppliers, agents, and internal departments to ensure accurate and
  timely service delivery.
• Supervise junior team members and assist in training or onboarding new staff.
• Resolve complex or escalated issues from clients, suppliers, or partners efficiently and
  professionally.
• Monitor operations KPIs (e.g., confirmation turnaround, service quality, complaint
  resolution).
• Assist in process improvements to increase operational efficiency and reduce service
  errors.
• Support emergency response protocols, including after-hours assistance if required