Skills And Tools:
- The first of contact for user
- Deal with user requests
- Forward user request to the appropriate dedicated or specialized to satisfy the request
- Follow up the problem solving
- Issue the analysis & statistics report for the problem solving
- Organizing meeting and necessary infrastructure for the directorate
- Monitoring the stocking level of the spare parts and accessories
- Management IT Procurement
- Administrate print server & photo copier center
- Fixing for computers, monitor and printers, which can't to be solved in their locations
- Upgrade for old computers
- Installation and testing for new computers (operating systems, applications, drivers
- Bachelor’s Degree in Computer Science or Management Information Systems is a must.
- 1 to 3 years of previous experience in Technical Support/Help Desk.
- Preferable Certificates: (MCSE or CCNA or ICDL or A+ and N+)
- Excellent command of English.
- Excellent Communication skills are required.
- Attention to detail and good problem-solving skills.
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