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Job Description
Company Description:
Educate Me Foundation is a registered non-profit foundation that aspires to redefine education in Egypt through a progressive skills- based, learner-centered education model while promoting a culture of self-actualization and lifelong learning.
Job Purpose:
- Responsible for the technical support in the organization's infrastructure,
Systems, Services, Products, software. - Responds to internal and external requests, and the deployment plan of Maintenance, upgrading & updating.
- Grow the team experience with a plan of training for all the Information technology functions.
Duties and Responsibilities:
- Responsible for Local and Cloud infrastructure operation and maintenance.
- Responsible for Services and Systems operation, and maintenance.
- Responsible for the operation and maintenance of Malware Server.
- Responsible for the operation and maintenance of Local and Cloud Hosting services.
- Network administrator of Routers, Switches, and Access Points internal & external.
- Responsible for operation, maintenance, and follow-up with Local Area Networks
- (LAN), Wireless local network (W-Lan), Wide Area Networks (WAN).
- Responsible for technical assistance and support for incoming requests and issues related to infrastructure Servers, Services, systems, software, Products, and services local and cloud by IT system, Email, and Chatting.
- Deployment manager, Install, modify, and repair Products and software.
- Network printing is responsible for operation, maintenance, and follow-up.
- Run diagnostic plan to evaluate, check, and solve IT problems related to Products, Software.
- Respond to queries in the IT system, Emails, and Chat, for those who is looking for technical help.
- Training Plan for the team for infrastructure services, systems, software, Products, Networks.
- Create Design Material and guidelines for infrastructure services, systems, Software, Products, Networks.
- Responsible for the Information technology department database related to infrastructure Servers, Services, systems, software, and Products.
- Monthly and yearly reports for the performance of Servers, Systems, Services, Products and Software, Network.
- Present the plans for IT to your direct managers and the teams.
- Follow-up, Weekly, and Monthly reports with your direct manager.
Job Requirements
Qualifications:
- Education: University Bachelor's, Computer Science graduates are preferred
- Specialized Knowledge: software and hardware expertise
- Certificates: C+, N+, CCNA, and MCSA is a must.
- Skills: coordination and communication skills, high research skills,
Competencies:
- Adaptive Learning.
- Accountability.
- Effective Communication.
- Foster Teamwork.
- Building Relationships.
- Strong Observation Skills
- Excellent Reporting Skills
- Creativity and Innovation.
- Experience: 1-3 Years
Working Conditions:
- Works from Head Office premises in Maadi and job requires weekly field visits to the EM schools in Elharam, and quarterly visits in wahat school.
- Work Nature: 5 working days ( including 1 day work from home ) + 2 days off
- Salary: Negotiatioable (Depends on experience)
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