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IT Help Desk

Educate ma Foundation
Maadi, Cairo

IT Help Desk

Maadi, CairoPosted 1 month ago
245Applicants for1 open position
  • 187Viewed
  • 31In Consideration
  • 0Not Selected

Job Details

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Job Description

Company Description:

Educate Me Foundation is a registered non-profit foundation that aspires to redefine education in Egypt through a progressive skills- based, learner-centered education model while promoting a culture of self-actualization and lifelong learning.

 

Job Purpose:

  • Responsible for the technical support in the organization's infrastructure,
    Systems, Services, Products, software.
  • Responds to internal and external requests, and the deployment plan of Maintenance, upgrading & updating.
  • Grow the team experience with a plan of training for all the Information technology functions.

Duties and Responsibilities:

  • Responsible for Local and Cloud infrastructure operation and maintenance.
  • Responsible for Services and Systems operation, and maintenance.
  • Responsible for the operation and maintenance of Malware Server.
  • Responsible for the operation and maintenance of Local and Cloud Hosting services.
  • Network administrator of Routers, Switches, and Access Points internal & external.
  • Responsible for operation, maintenance, and follow-up with Local Area Networks
  • (LAN), Wireless local network (W-Lan), Wide Area Networks (WAN).
  • Responsible for technical assistance and support for incoming requests and issues related to infrastructure Servers, Services, systems, software, Products, and services local and cloud by IT system, Email, and Chatting.
  • Deployment manager, Install, modify, and repair Products and software.
  • Network printing is responsible for operation, maintenance, and follow-up.
  • Run diagnostic plan to evaluate, check, and solve IT problems related to Products, Software.
  • Respond to queries in the IT system, Emails, and Chat, for those who is looking for technical help.
  • Training Plan for the team for infrastructure services, systems, software, Products, Networks.
  • Create Design Material and guidelines for infrastructure services, systems, Software, Products, Networks.
  • Responsible for the Information technology department database related to infrastructure Servers, Services, systems, software, and Products.
  • Monthly and yearly reports for the performance of Servers, Systems, Services, Products and Software, Network.
  • Present the plans for IT to your direct managers and the teams.
  • Follow-up, Weekly, and Monthly reports with your direct manager.

Job Requirements

Qualifications:

  • Education: University Bachelor's, Computer Science graduates are preferred
  • Specialized Knowledge: software and hardware expertise
  • Certificates: C+, N+, CCNA, and MCSA is a must.
  • Skills: coordination and communication skills, high research skills,

Competencies:

  • Adaptive Learning.
  • Accountability.
  • Effective Communication.
  • Foster Teamwork.
  • Building Relationships.
  • Strong Observation Skills
  • Excellent Reporting Skills
  • Creativity and Innovation.
  • Experience: 1-3 Years

Working Conditions:

  • Works from Head Office premises in Maadi and job requires weekly field visits to the EM schools in Elharam, and quarterly visits in wahat school.
  • Work Nature: 5 working days ( including 1 day work from home ) + 2 days off
  • Salary: Negotiatioable (Depends on experience)

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