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IT Specialist

Zaki Hashem
Downtown, Cairo
Posted 1 month ago
252Applicants for1 open position
  • 173Viewed
  • 28In Consideration
  • 144Not Selected
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Job Details

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Job Description

Job Summary

The IT Specialist is responsible for providing technical support and assistance. They interact with company employees by phone, ticketing system or in-person to resolve their problems related to software and hardware issues to help them get back up running smoothly again.

  • Install, configure, maintain, and troubleshoot, Software, hardware, network devices, cabling, and mobile devices.
  • Manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Performing diagnostic tests and debugging procedures to optimize computer systems.
  • Follow up with third parties/vendors for maintenance and repair of devices.
  • Perform timely laptops, hardware and software upgrades as required.
  • Diagnosing and solving hardware/software faults.
  • Serve as the first point of contact for end-users seeking technical support over the phone or Ticketing System.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide basic network troubleshooting.
  • Basic hardware replacement using the available items.
  • Maintaining the inventory by checking and updating the inventory with all computer and user details.
  • Escalates problems to an appropriate team member when necessary.

Job Requirements

  • BSc/BA in IT, Computer Science, or relevant field.
  • 1-2 years of experience in a similar role.
  • Knowledge CCNA, MCSE, Operating systems.
  • Proven experience as a help desk or other technical support role.
  • Ability to diagnose and resolve basic technical issues.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Excellent communication skills.
  • Sense of ownership and responsibility

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