IT Specialist

Job Summary

The IT Specialist is responsible for providing technical support and assistance. They interact with company employees by phone, ticketing system or in-person to resolve their problems related to software and hardware issues to help them get back up running smoothly again.

• Install, configure, maintain, and troubleshoot, Software, hardware, network devices, cabling, and mobile devices.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Follow up with third parties/vendors for maintenance and repair of devices.
• Perform timely laptops, hardware and software upgrades as required.
• Diagnosing and solving hardware/software faults.
• Serve as the first point of contact for end-users seeking technical support over the phone or Ticketing System.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide basic network troubleshooting.
• Basic hardware replacement using the available items.
• Maintaining the inventory by checking and updating the inventory with all computer and user details.
• Escalates problems to an appropriate team member when necessary.