IT Specialist - Maadi

Intouch CX -
Maadi, Cairo

Intouch CX -
Maadi, CairoPosted 1 day ago

51Applicants for5 open positions

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As IT Specialist , You Will…

Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
Ensure workstations are functional (computer hardware peripherals/components)
Troubleshoot/report specific line of business program issues (Logical Agent/Live Person/third-party applications)
Verify application results, conduct system audits
Be accountable for tracking and organization of physical hardware and other IT assets
Develop and manage organizational and IT standards
Maintain cleanliness and organization of the IT department and stations
Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
Provide generalized IT support as required
Interpret service delivery key metrics to problem solve
Complete projects by coordinating resources and timetables with others
Verify application results by conducting system audits of technologies implemented
Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
Maintain quality service by establishing and enforcing organization standards
Provide support for the entire IT department and company as needed

As IT Specialist, You Have…

University degree in computer science or related field
From 1 to 3 years experience in IT desktop Support
Previous experience with Windows devices is preferred
Adaptability to learn a variety of software programs
The ability to multitask and self-manage your work day is crucial
Ability to work in a fast paced and time sensitive environment
Excellent time and project management skills
Strong customer relations & presentation skills
Excellent communication and presentation skills, with a strong attention to detail
Strong analytical and customer service skills, and ability to work independently and as part of a team
A highly resourceful, proactive, and reliable attitude
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds